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Frequently asked Questions (Claims)
1. How does my deductible apply to the claim payment?

The claim payment amount is the total repair cost or the actual cash value, less your deductible. If another party involved in the accident is at fault, the Infinity Recovery unit will make all efforts to have the at-fault party reimburse the entire amount of repairs, including the deductible.

2. What can I expect if my car is a total loss?

Provided you have collision coverage on your car, we will ask your permission to move the car to a salvage yard to stop storage charges that may be accumulating. You will need to remove all personal belongings and license plates from the car and leave the keys with the vehicle. Your Infinity representative will gather all the information needed to establish the value of your car, then discuss the results with you. You should locate the vehicle title and, if a lien exists on the car, you should know the name, address, phone number and account number of the lien holder.

3. If my car is financed, will that affect the payment of my claim?

It will not affect the amount of the payment; however, if the amount of the claim is greater than $500, the lien holder’s name will be included on the settlement check.

4. Who handles my claim and how can I get in touch with them?

Your claim will be handled by an Infinity claim representative, and if necessary, assisted by an appraiser. If you have any questions, you can contact your representative directly, or call our nationwide claim number 800-334-1661. Once your claim is filed, it will be assigned a claim number. Whenever you call us with questions about your claim, having your claim number available will speed up the process.

5. Will making a claim have an impact on my premium or coverage availability?

It is difficult to say, since individual premiums depend on a variety of factors. Some of those factors include repair costs in your state, the overall claims experience in your state, the type of automobile you drive, how far you drive to work, etc. Your individual claim history is only one factor. Infinity wants to keep our good customers. If you are concerned, please contact your Infinity agent.

6. How do I report a new claim?

Answer: The first thing you should do is immediately contact Infinity by calling 800-334-1661. Our claim staff will assist you with any questions you may have and make the necessary arrangements to get you back on the road.