Contact Information

Infinity's customer service is second to none in our industry. A recent independent study conducted by Verizon revealed Infinity Insurance is one of the most available, easy to reach, and friendly car insurance companies to call. If you prefer a face-to-face conversation, instead of dialing in to our impressive call center team, you can reach out to one of our agencies in your local area. Or, if you prefer self-service, you can use our convenient online tools.

Infinity recently announced the opening of a new 325-seat call center in McAllen, TX. The facility houses Claims and Customer Service representatives who are specially trained to handle calls from Infinity's large base of Spanish-speaking customers from across the country.
No matter the day or hour, no matter if you prefer personal, phone, or web interaction, no matter if you choose to speak English or Spanish with us... Infinity Insurance will be here for you.

Here are some ways to reach out to us:

Get a Quote
1-800-463-4648 (1-800-INFINITY)

Report a claim
1-800-334-1661

24 Hours, 7 Days a Week

Customer Service
1-800-782-1020

7:00am - 10:00pm CST, M-F

7:30am - 6:00pm CST, Sat.

Email: customer.service@ipacc.com

Payments: Infinity Companies

P.O. Box 830189

Birmingham, AL 35283-0189

Corporate headquarters

3700 Colonnade Parkway

Birmingham, AL 35243